Circle K Easy Pay FAQ
Q: What are the benefits of Easy Pay?
A: Easy Pay Card: ACH system – Card is linked to your checking account. (Just like a direct deposit). No bank holds!
Security – Safer than using a credit card or writing a check since there is no personal information on the card.
If card is lost or stolen, it is PIN protected. If someone enters the wrong PIN three times, the card is locked and cannot be used. Cardholder will have to contact Customer Service to unlock - PIN.
Cards cannot be used without a PIN and have limits to protect you.
Cardholder receives an email after every purchase confirming they made that purchase.
Cardholder can have up to 3 Easy Pay Cards attached to the same checking account: good for families, kids in college, etc. Just add the other card numbers when you register or go back into the website and add later.
Q: When registering, why do I need a driver’s license?
A: It is important to recognize that you are issuing an electronic check when the Easy Pay card is used for payment. This is the same as writing a check at the supermarket and being asked to show your driver license as an ID. The driver’s license is used only to verify your identity.
Q: What if I don’t have a driver’s license or it is no longer valid or I only have a State ID?
A: Cardholder must have a valid driver’s license to enroll in Easy Pay. A valid state ID is acceptable as well.
Q: Why is an email address required?
A: Email is used to communicate all card transactions, discounts and your account status.
Q: What if I am hesitant to give my checking account information online?
A: The information needed for Easy Pay signup is the same information given out when you write a check and hand it for payment at checkout. With Easy Pay it’s more secure and PIN protected.
Q: What if I don’t have a checking account?
A: You can use a NetSpend card, which available in Circle K stores. No credit checks. No minimum balance. Just select NetSpend on the drop-down menu when you enroll.
Q: What happens if I don’t have sufficient funds in my checking account?
A: There are returned transaction fees that will be applied to your account and if transactions are not collected through normal electronic means, your account could be flagged and placed into collections.
Q: Is there a hold on my checking account?
A: There are no holds on your checking account with the Easy Pay card.
Q: Do we check your credit score when you enroll?
A: We do NOT check credit scores.
Q: Will you sell or share my personal information?
A: The security of your data is very important to Circle K. We do not sell or disclose any information to a third party. The data you provide is only required to verify your identity.
Q: Is my Easy Pay USER ID the same as my current Checking Account PIN number?
A: No. The USER ID (PIN) that you select can be any 4-digit number and does not need to be the same as your current PIN you use with your ATM or Web ID to your bank account. It is important to remember your PIN to use this method of payment.
Q: What if I forget my PIN?
A: Log into your account online and request a pin change or call Customer Service at 1-855-276-6088.
Q: Where can the Easy Pay card be used?
A: Only at participating Circle K locations. Use it to pay for fuel and receive a discounted price rollback every day on every fuel purchase.
Q: How is Easy Pay used for payment?
A: Your checking account or NetSpend card is linked to your Easy Pay card when you enroll. You must complete the enrollment process to activate your card before it can be used.
Q: What are the usage limits on the Easy Pay card?
A: The usage limits are as follows: (whichever scenario exceeds the limit first)
$100 per transaction
7 transactions per day
$150 daily amount
25 transactions per week
$500 weekly amount
If you go over these limits, the transaction will be denied at the pump or in-store.
Q: My Easy Pay card will not work?
A: Did you wait for the Payment Card Verification Complete email? Call number on the back of the card for more information.
Q: What if I did not receive any emails?
A: Call 1-855-276-6088 to make sure the correct email address was used when registering.
Q: What if I lose my Easy Pay card?
A: Pick up a new Easy Pay card at a participating Circle K. Then call 1-855-276-6088. Customer Service will link your account to the new card.
Q: What do I do if my Easy Pay card mag stripe is worn out?
A: Pick up a new Easy Pay card at a participating Circle K. Then call 1-855-276-6088 to link your new card to your account.
Q: How quickly will my Easy Pay card be ready to use?
A: Most Cardholders are approved instantly. Others may need to provide another form of ID, or to validate an account, a small transaction may need to be completed. If this is necessary, you will receive an email with further instructions.
Q: I saw a small deposit and a small withdrawal of a few cents in my checking account. What is this?
A: With Easy Pay, your enrolled bank account information must be validated to ensure the account number is correct. This validation is completed by submitting a small deposit and a matching withdrawal to your bank account. You will need to know both values to successfully complete the account validation process. The enrolled Easy Pay card is not activated until this deposit verification process is completed. You will receive emails from Circle K Easy Pay to help you complete the activation process, if required.