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COVID-19 store updates

Store Impact

COVID-19 Store info

COVID-19 FAQ

  • What is your store closure policy if one of your employees tests positive for COVID-19?

    Circle K is committed to keeping its stores operating as we know our customers rely on us more than ever for fuel, emergency items and every day necessities during this unprecedented crisis. The health and safety of our customers and employees is our key priority, and we are going the extra mile to keep our stores clean. If a store member at one of our locations tests positive for COVID-19, that store will be closed and sanitized before it is re-opened. Our teams are hard at work to increase our stock to meet our customers’ needs. As the situation evolves, we will do our very best to keep them informed via our website and social channels.

     

  • What is Circle K doing to address the COVID-19 crisis?

    At Circle K, the health and safety of our employees and customer is our key priority. We are carefully following the guidelines of the World Health Organization as well as federal and local health authorities and have dedicated teams in place who are following their advice.

    During this critical time, we have reinforced our cleaning procedures in store and at the fuel pumps, and we are providing a lot of information to our employees on how to stay healthy. Our employees have also been asked to stay home if they feel any symptoms associated with COVID-19, and we have put in place emergency sick pay to enable all our employees to get tested if necessary and stay home to recover should they test positively for the virus.

    We know that our customers are coming to us to buy hygiene and other emergency supplies, and our teams are hard at work to increase our stock to meet your needs.

    Finally, we are also offering free coffee, tea and Polar Pop to all our store members, first responders and healthcare workers that are helping in our communities. We are grateful for their dedication and hope that our small gesture will help make their day a little easier.
     

  • Are Circle K stores open?

    Our stores are open as we continue to serve our communities in this time of emergency. More than ever our customers are depending on Circle K to make their lives a little easier. We are carefully monitoring the situation with global and local health authorities, as the health and safety of our people and customers are our key priority.

  • How will we be alerted of any store closures or changes to opening hours?

    In the event of any closures or changes to opening hours, we will provide information to customers via our website and social channels.

     

  • What are you doing to make sure stores are clean right now with COVID-19?

    We are committed to ensuring a safe work environment for our employees and providing our customers with a safe, clean and friendly experience each time they visit our stores. We are reinforcing our cleaning and sanitation procedures with increased numbers of alcohol-based hand sanitizers stations available at our locations for customer and employee use.  We are also ensuring that all store employees have access to protective gloves with clear guidelines on appropriate usage, and we are increasing cleaning supply stocks at all our locations. We have asked all our store teams to go above and beyond to ensure the health and safety of our customers.

    Additionally, we have taken several measures to educate our employees and customers on best practices to reduce exposure to illness, stressing the importance of:

                   Consistent cleaning and disinfecting of frequently touched objects and surfaces;

                   Frequent hand washing with soap and water for at least 20 seconds;

                   Avoiding touching eyes, nose and mouth;

                   Avoiding close contact with people who are sick;

    Following best practices for cleaning and for handling of food.

  • Should your employees be wearing masks?

    We are closely following the guidelines published by federal and provincial health authorities. For healthy individuals, the World Health Organisation does not recommend wearing face masks to prevent the spread of COVID-19. For this reason, we have advised our employees not to wear masks.

  • Should your employees be wearing gloves?

    Our store teams wear gloves to perform certain tasks, such as preparing food, and this has not changed. However, we are following health authorities’ guidelines advising not to wear gloves at the cash register. Instead, we ask our employees who our handling cash to frequently wash their hands for 20 seconds and avoid touching their face.

  • Are you still accepting cash payments in store?

    Circle K is especially mindful to keep serving all our customers in this time of need, regardless of their mode of payment. While health authorities have not recommended that retailers stop accepting cash, we are asking our customers to use debit and credit as much as possible.

  • Why did you stop accepting reusable cups?

    To reduce the risk of contamination, we have decided to suspend the use of reusable cups for dispensed beverages during this COVID-19 crisis. Since these containers come in contact with the dispensers on our self-serve equipment, we don’t want to take any chance and are asking our customers to use disposable cups. We fully support customers who want to reduce their environmental footprint and will revert back to accepting reusable cups after this COVID-19 crisis.

  • How do you ensure that your stores are stocked with the basic hygiene and food products that customers are looking for during this crisis?

    We know that hygiene supplies and other every day necessities are in high demand right now. Our teams are working hard to restock products on our shelves to ensure our customers can find what they need.

  • Are you limiting the quantity of sanitizer, toilet paper or other necessities that customers can buy at a time?

    No, we don’t currently have any company-wide restriction on the number of items our customers can buy at the same time. We know that hygiene supplies and other every day necessities are in high demand, and we are working closely with our suppliers to ensure that we can match the demand for stocks in our stores. This said, we have also authorized our store managers to manage their inventory, including the discretion to limit sales quantities on items that are in unusually high demand.

  • Will you increase your prices as products are becoming in short supply?

    We will not raise our prices to try to increase our profits during this crisis, and we have asked our suppliers to delay price increases that were already planned in the coming days. This said, our customers may notice some changes in pricing as the production cost of some items go up. We want you to know that we are hard at work to keep our stores stocked and prices fair.